Privacy Policy

Raketa Labs ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at raketalabs.com and the software services we provide (collectively, the "Services"). Please read this policy carefully.

1. Information We Collect

We may collect the following categories of information:

• Contact Information: Name, email address, phone number, and company name when you fill out a contact form or sign up for our services.
• Account Information: Username, password (hashed), and profile details when you create an account.
• Payment Information: Billing address and payment details processed securely through our payment processor, Stripe. We do not store full card numbers on our servers.
• Usage Data: Pages visited, features used, session duration, IP address, browser type, and device information collected automatically.
• Communications: Emails, messages, or other correspondence you send to us.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our Services
• Process transactions and send related information (receipts, invoices)
• Respond to your inquiries and provide customer support
• Send service updates, security alerts, and administrative messages
• Analyze usage patterns to improve user experience
• Comply with legal obligations
• Prevent fraud and enforce our Terms of Service

3. Payment Processing (Stripe)

We use Stripe to process payments. When you make a purchase, your payment information is transmitted directly to Stripe and is subject to Stripe's Privacy Policy (stripe.com/privacy). We receive only a transaction confirmation and limited billing details necessary to fulfill your order. We do not store credit card numbers, CVV codes, or full bank account details.

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our Services (e.g., hosting, analytics, payment processing, email delivery) under strict data processing agreements.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
• Protection of Rights: When we believe disclosure is necessary to protect the rights, property, or safety of Raketa Labs, our users, or the public.

5. Data Retention

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Account data is retained for the duration of your account and up to 2 years after account closure unless a longer period is required by law.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience and analyze usage. You may control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Services.

7. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security audits to protect your information. However, no method of transmission over the Internet is 100% secure.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at tech@raketalabs.com or +359 87 946 6396.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

10. Children's Privacy

Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date. Continued use of the Services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: