Terms of Service

01

Who we are and what these terms cover

Raketa Labs is a software design and development business based in Bulgaria. Its registered legal identity and registered office must be added to the Legal Notice before these terms are finalized.

We work with both business clients and individuals. An individual engaging us for purposes outside their trade, business, craft, or profession is a consumer and retains the protections applicable to that relationship. Being an individual or a sole trader does not, by itself, determine consumer status.

These terms describe use of raketalabs.com and the general framework for discussing a project. A signed service agreement or statement of work defines the actual engagement. Merely visiting the website, preparing an email draft, or sending an inquiry does not place an order or create an obligation to pay.

The Turkish education page describes an introductory online course and invites parents or legal representatives to request registration information. Its form does not take payment or confirm a student’s enrolment. Course dates, delivery arrangements, payment and cancellation information must be provided to the adult before a separate course agreement is concluded.

MeetBridge and UserTourly are separate product experiences. Their subscriptions and use are governed by the terms shown for those products, rather than an assumed subscription on this website.

02

Using the website

You may use this website to learn about our work and contact us. If you represent an organization, you must have authority to make any commitments you later agree on its behalf.

• Do not attempt unauthorized access, disrupt the website, introduce malicious code, or interfere with other people’s use.
• Do not misuse our contact channels for unlawful, fraudulent, or infringing material.
• Respect intellectual property and third-party rights. Any use beyond ordinary browsing must be permitted by the relevant rights holder.

03

Agreeing on a project

We agree the scope, deliverables, price, currency, taxes, schedule, dependencies, acceptance process, and support obligations in writing before a paid engagement begins. Website descriptions illustrate the services we can discuss; they are not a fixed-price offer or a guaranteed delivery schedule.

For a consumer engagement, we provide the applicable pre-contract information, total price including applicable taxes and charges or the calculation method where a price cannot reasonably be fixed in advance, and the cancellation and complaint information before you agree. Contract confirmation and required information are provided in a form you can retain, such as email or a PDF.

Changes to scope or timing must follow the change process agreed for the project. Neither party acquires additional contractual obligations merely because these website terms are later revised.

04

Fees, payment, and cancellations

Invoices, payment methods, due dates, any permitted interest, and cancellation or refund arrangements are set out in the applicable project agreement and must comply with applicable law. Payment obligations arise from the engagement agreed with you.

A project-specific agreement must explain how already performed work, agreed expenses, unfinished deliverables, and any advance payment will be handled if the engagement ends. Mandatory consumer rights take priority where they apply.

05

Intellectual property

Website text, artwork, branding, and other material belong to their respective rights holders. Ordinary access does not transfer ownership of those materials.

Ownership or licensing of project deliverables, pre-existing tools, source code, and third-party components is agreed in the project contract. A transfer of intellectual property is not assumed solely from these website terms. Open-source and third-party license conditions continue to apply to their components.

06

Information, cooperation, and confidentiality

For a project, we agree the access, decisions, materials, and feedback needed from each party. You must be entitled to provide any data or content you share and should avoid sending unnecessary personal or sensitive information.

Any confidentiality requirements and processing of client-controlled personal data must be set out in suitable agreements, including a data processing agreement where required. Sending an unsolicited initial inquiry does not establish a negotiated non-disclosure agreement.

07

Website information and availability

We aim to keep the website useful and current, but its content may change. There may be maintenance, interruptions, or errors. Product links lead to separate services with their own notices and availability.

Service standards, warranties, acceptance criteria, remedies, and support commitments for commissioned work belong in the project agreement. These website terms do not remove rights or remedies that applicable law makes mandatory.

08

Liability and mandatory protections

Liability for a commissioned project is governed by its agreement and applicable law. Any contractual allocation of risk must be appropriate to that engagement and valid under the applicable law.

No provision excludes liability that cannot lawfully be excluded, or limits mandatory consumer or data protection rights. Any agreed limitation must be valid under the law applicable to the particular relationship.

09

Consumer rights

For consumer service contracts concluded at a distance or away from our business premises, a statutory 14-day withdrawal period normally applies, subject to the applicable conditions and exceptions. The Cancellation & Refund Policy explains how to notify us and includes a model withdrawal form.

Starting a paid service during that period requires your express request and acknowledgment of the conditions for losing the right after full performance. An inquiry does not supply that request or waive a consumer right. A customized service is not automatically non-refundable.

The inquiry form submits a project enquiry for our team to review and does not conclude a purchase contract. A subsequent agreement by email may still be a distance consumer contract. Mandatory remedies for defective or non-conforming services or digital content remain available independently of the withdrawal period.

10

Applicable law and resolving concerns

Bulgarian law applies to this website framework, subject to overriding mandatory law. A valid law or forum clause for a commissioned engagement must be agreed in its contract. A consumer keeps any mandatory protection and court access available under applicable EU and national rules.

Please contact tech@raketalabs.com to raise a concern. We do not impose binding arbitration or require you to waive access to a competent court or authority through these website terms.

11

Changes and contact

The date above records the revision of these website terms. An update does not retroactively change an existing project contract. Amendments to a paid engagement follow the applicable agreement and law.

You can contact Raketa Labs at tech@raketalabs.com or +359 87 946 6396. The Legal Notice contains the company information available for this website.