Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website raketalabs.com and all software services provided by Raketa Labs ("we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Services

Raketa Labs provides custom software development, AI and machine learning solutions, SaaS product development, business process automation, cloud infrastructure services, and related consulting services (collectively, "Services"). The specific scope, deliverables, timelines, and pricing for each engagement are defined in a separate Statement of Work ("SOW") or service agreement entered into between Raketa Labs and the client.

2. Eligibility

You must be at least 18 years of age and have the legal authority to enter into binding contracts on behalf of yourself or the organization you represent. By using our Services, you represent and warrant that you meet these requirements.

3. Account Registration

Certain features of our Services may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access at tech@raketalabs.com or +359 87 946 6396.

4. Payment Terms

• All fees are quoted in the applicable currency as specified in the SOW or invoice.
• Payments are processed securely through Stripe. By providing payment information, you authorize Raketa Labs to charge the fees specified.
• Invoices are due within the payment period specified (typically 14 or 30 days from invoice date).
• Late payments may be subject to a late fee of 1.5% per month on the outstanding balance.
• All fees are exclusive of applicable taxes (VAT, GST, etc.) which shall be added where legally required.

5. Intellectual Property

Client Work Product: Upon full payment of all fees, Raketa Labs assigns to the client all rights, title, and interest in the custom deliverables created specifically for that client under the applicable SOW, excluding any pre-existing intellectual property or third-party components.

Raketa Labs IP: All underlying frameworks, tools, methodologies, know-how, and pre-existing intellectual property used to deliver the Services remain the sole property of Raketa Labs. We grant clients a non-exclusive license to use such components solely as embedded in the delivered work product.

6. Confidentiality

Both parties agree to keep confidential any proprietary or non-public information disclosed during the engagement. This obligation survives termination of the agreement for a period of three (3) years, or indefinitely for trade secrets.

7. Client Responsibilities

• Provide timely access to necessary systems, data, and personnel
• Review and provide feedback on deliverables within agreed timelines
• Ensure all content and data provided to Raketa Labs does not infringe on third-party rights
• Use the Services only for lawful purposes and in compliance with applicable laws

8. Prohibited Use

You may not use our Services to:

• Violate any applicable laws or regulations
• Infringe upon the rights of third parties
• Transmit harmful, offensive, or illegal content
• Attempt to gain unauthorized access to our systems or networks
• Engage in fraudulent or deceptive activities

9. Warranties and Disclaimers

Raketa Labs warrants that the Services will be performed in a professional and workmanlike manner consistent with industry standards. EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAKETA LABS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES. IN ANY CASE, OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

11. Termination

Either party may terminate a service engagement with thirty (30) days' written notice. Raketa Labs may terminate immediately for breach of these Terms, non-payment, or illegal activity. Upon termination, you remain responsible for fees incurred up to the termination date. Refund eligibility is governed by our Refund Policy.

12. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of the applicable jurisdiction where Raketa Labs operates. Any disputes shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide reasonable notice of material changes. Continued use of the Services after the effective date of changes constitutes acceptance of the revised Terms.

14. Contact